Your order means a lot to us. A lot of care goes into getting your order out to you as quickly and as safely as we can.
All of our items are printed to order, so please allow up to 14 days for delivery.
Arty Girls Design (“we” and “us”) is the operator of
(https://artygirlsdesign.com) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfil all your items at time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
Shipping Costs
All shipping costs are currently free.
Returns
For our full Returns and Refunds policy please see here
Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly.
Dispatch Time
Orders are usually dispatched within 2-5 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Duties & Tax
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Arty Girls
Design encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Arty Girls Design at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at
[email protected]
